Page 11 - Wayne Dispatch Pages

Great service at Gerber Collision & Glass

Welcome back to another Spot-
light Series with Sarah!
The series where the writer gets
to know the city more personally,
while the readers get to know the
writer better in the process.
As I’ve mentioned before, I am a
dog mom. I have a great dane and
my boyfriend has two pit bulls, so
keeping our dogs active is an impor- panic.
tant part of my routine. After taking a photo of the dam-
I used to walk my dog daily in my age, making a few panicked phone
neighborhood, but unfortunately, we calls to my boyfriend, mom, and Before After
have been charged by off-leash dogs brother about what to do, and drop- Monday, August 4th. out within 10 minutes.
one too many times for my comfort. ping the dogs off at the house, I re- Again as I mentioned, I’ve never On Friday, August 22nd, I re-
Now I only walk our dogs at parks turned to the park and started been through this before so I had no ceived a text from Gerber with an es-
where leashes are required. asking around if anyone had noticed idea what I was doing or what to ex- timated completion date of 08/27 for
On Friday, August 1st, I drove to the car that hit mine. pect. So Monday morning, I called my car.
a park to walk our dogs like I typi- Unfortunately, no one had wit- Gerber to ask a few questions re- On Monday, August 25th, I re-
cally do on the weekend. I parked nessed the accident but someone garding my inspection later that day. ceived another text update from Ger-
my car, walked the dogs around the had mentioned the park security I spoke to Josh Pugh, and he was ber that they were over the halfway
walking trail, and returned to my car cameras might have caught the inci- incredibly helpful with answering my mark and my car was still on target
only to see that someone had hit my dent. So I called the police, filed a po- questions and made me feel more for the August 27th estimated com-
car and left the scene. lice report, and then filed a claim prepared about what to expect. pletion date.
No one was waiting for me to re- with my insurance the following When I showed up to Gerber Col- The next day, on Tuesday, August
turn to my car. No one left a note. morning. lision & Glass for my inspection, 26th, I received another text update
They just drove off like it never hap- While completing my claim, I had Pugh took photos of my car and an- that they were nearing completion,
pened. to select a repair shop to schedule an swered all of the questions I contin- and if they encountered any delays,
I had never been involved in an inspection for my car, so I picked ued to have. I scheduled my repair they would call me.
accident before, let alone a hit and Gerber Collision & Glass. appointment with the receptionist, On Wednesday, August 27th (my
run, so needless to say I started to My inspection was scheduled for Destinee Clark. And I was in and out estimated completion date), I re-
within 15 minutes. ceived a text from Gerber in the
Monday, August 18th, was my morning that my car was fixed and
scheduled drop-off day for my re- ready to come home, and that I
pairs. would receive a phone call soon. Al-
When I got to Gerber, I checked in most immediately, I received a phone
with Clark, signed some papers, and call from Gerber informing me that
then met Pugh outside as he was my car was ready.
carefully inspecting my car. He Once I got off work, I headed
pointed out any concerns he saw on back to Gerber to pick up my car. My
my car (any blemishes, minor car was waiting outside when I ar-
scratches, dents, etc), I signed more rived and was looking good as new.
paperwork, and handed over my car I had to sign paperwork for the
keys. shop’s records, I received a little
Pugh told me that I would be up- booklet with copies of my own paper-
dated regarding my car’s progress,
we said goodbye, and I was in and See Spotlight, page 12

The Wayne Dispatch · October 2025 · 11