Great service at Gerber Collision & Glass

Welcome back to another Spotlight Series with Sarah!
The series where the writer gets to know the city more personally, while the readers get to know the writer better in the process.
As I’ve mentioned before, I am a dog mom. I have a great dane and my boyfriend has two pit bulls, so keeping our dogs active is an important part of my routine.
I used to walk my dog daily in my neighborhood, but unfortunately, we have been charged by off-leash dogs one too many times for my comfort. Now I only walk our dogs at parks where leashes are required.
On Friday, August 1st, I drove to a park to walk our dogs like I typically do on the weekend. I parked my car, walked the dogs around the walking trail, and returned to my car only to see that someone had hit my car and left the scene.
No one was waiting for me to return to my car. No one left a note. They just drove off like it never happened.
I had never been involved in an accident before, let alone a hit and run, so needless to say I started to panic.

After

Before

After taking a photo of the damage, making a few panicked phone calls to my boyfriend, mom, and brother about what to do, and dropping the dogs off at the house, I returned to the park and started asking around if anyone had noticed the car that hit mine.
Unfortunately, no one had witnessed the accident but someone had mentioned the park security cameras might have caught the incident. So I called the police, filed a police report, and then filed a claim with my insurance the following morning.
While completing my claim, I had to select a repair shop to schedule an inspection for my car, so I picked Gerber Collision & Glass.
My inspection was scheduled for Monday, August 4th.
Again as I mentioned, I’ve never been through this before so I had no idea what I was doing or what to expect. So Monday morning, I called Gerber to ask a few questions regarding my inspection later that day.
I spoke to Josh Pugh, and he was incredibly helpful with answering my questions and made me feel more prepared about what to expect.
When I showed up to Gerber Collision & Glass for my inspection, Pugh took photos of my car and answered all of the questions I continued to have. I scheduled my repair appointment with the receptionist, Destinee Clark. And I was in and out within 15 minutes.
Monday, August 18th, was my scheduled drop-off day for my repairs.
When I got to Gerber, I checked in with Clark, signed some papers, and then met Pugh outside as he was carefully inspecting my car. He pointed out any concerns he saw on my car (any blemishes, minor scratches, dents, etc), I signed more paperwork, and handed over my car keys.
Pugh told me that I would be updated regarding my car’s progress, we said goodbye, and I was in and out within 10 minutes.
On Friday, August 22nd, I received a text from Gerber with an estimated completion date of 08/27 for my car.
On Monday, August 25th, I received another text update from Gerber that they were over the halfway mark and my car was still on target for the August 27th estimated completion date.

Gerber Collision & Glass is located at 38970 Michigan Avenue.

The next day, on Tuesday, August 26th, I received another text update that they were nearing completion, and if they encountered any delays, they would call me.
On Wednesday, August 27th (my estimated completion date), I received a text from Gerber in the morning that my car was fixed and ready to come home, and that I would receive a phone call soon. Almost immediately, I received a phone call from Gerber informing me that my car was ready.
Once I got off work, I headed back to Gerber to pick up my car. My car was waiting outside when I arrived and was looking good as new.
I had to sign paperwork for the shop’s records, I received a little booklet with copies of my own paperwork, and Clark gave me my keys back. I was back in my car within five minutes.
For this being my first experience ever needing car repairs, I was extremely impressed with how quickly and smoothly Gerber made the process for their customers.
The entire process took less than a month to complete (my car was hit on the 1st and fixed by the 27th) and I was updated every step of the way.
I cannot thank Gerber enough for getting my car back to normal and their great service.
Gerber Collision & Glass has been in Wayne for at least 20 years, however, there are 77 Gerber locations in Michigan.
“We’re a larger corporate business that’s run more like a mom-and-pop shop,” said Amanda Stamper, Gerber Collision & Glass manager. “We’re more down to earth and everything we do is customer based.”
Gerber is a full-service auto body shop with services including: collision repair, auto body repair, dent / scratch repair / removal, frame straightening, auto paint repair, paintless dent repair (PDR), bumper repair, and more.
Gerber Collision & Glass’ most popular service is direct repair with all major insurances.
“Every repair is different. Our goal is to get the vehicle in with a technician within 24-48 hours of drop-off. We don’t want anything sitting in the parking lot waiting because that adds days to the repair,” said Stamper.
All Gerber technicians are OEM (Original Equipment Manufacturer) certified. “We have amazing techs here. Everything they do is spot on,” said Stamper.
Stamper has worked at Gerber for seven years, at the Wayne location for one year.
“My favorite part is how satisfying it is when customers get their cars back in great condition,” said Stamper. “People depend on their vehicles more than homes honestly, it gets them everywhere. It’s about making them feel comfortable. Seeing them shift from nervous to being happy, and helping them go back to normal life.”
Gerber offers same day express drop-offs. “This is for people that don’t have time or just want to leave it and be done. We’re trying to accommodate people. Life is hectic, we get it,” said Stamper.
Gerber Collision & Glass is located at 38970 Michigan Ave, and is open 8 a.m. – 5 p.m. Monday – Friday.
For more information about Gerber Collision & Glass, visit gerbercollision.com/locations/wayne-mi or call (734) 326-8400.
Be sure to check out Gerber Collision & Glass, and be on the lookout for the next Spotlight Series with Sarah!